Terms & Conditions

Refunds

Because Electronic Software Downloads cannot be "returned", purchases of software after downloading are non-refundable except in the circumstances outlined below. All information relating to the requirements and compatibility of our products is clearly described on the product pages. Please read this information fully before purchasing, and select the product you require carefully.

You will receive at least 2 summaries of what you are purchasing before payment is made. You will also be shown details of what you have purchased before you click the download link.

If you do make a mistake, and purchase the wrong product - do not download it! Contact us for assistance.

If you have a technical problem with your purchase, please consult our extensive Technical Support pages here. If your problem is not resolved there, and you are using a supported OS, we also offer as much fast and free technical support as required by filling in the Technical Support Request Form here.

  • Refunds will be given only when all avenues of support have been exhausted.
  • Requests for refunds will not be accepted if you have not contacted us for Technical Support.
  • Refunds will not be given if you have chosen to use our products on an unsupported OS.
  • When agreed, refunds will be made within 3 days via the same method as payment.
  • The refund may take 5 working days or more to reach your bank/credit card/PayPal account.

Liability

We will not be held responsible for any loss of data, however caused. During setup you are required to backup your contact and calendar data, and step-by-step instructions are given on how to do this. In the event of a problem, you can easily restore it with no data loss.

Privacy Policy

Any personal details you provide to us (name, email address, address etc.) will not be shared with anyone, ever (except where required to by law). We will only contact you in response to correspondence you send to us, or in relation to products you have purchased from us.

Payment Processing

Payments to us are handled securely by PayPal. We do not have any access whatsoever to your payment details, credit card number or other financial details. Any problems with the actual payment process should be directed to PayPal, as we do not have access to your transaction details.

Website Content

Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without Feisar's express prior written consent.You may use information on Feisar products purposely made available by Feisar for downloading from the Site, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents.

Your usage of the site

You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. Feisar reserves the right to bar any such activity.

You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any Feisar server, or to any of the services offered on or through the Site, by hacking, password “mining” or any other illegitimate means. You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of Feisar, including any Feisar account not owned by you, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.

You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or Feisar’s systems or networks, or any systems or networks connected to the Site or to Feisar.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site.

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to Feisar on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Feisar or others.

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